Refund policy

At LINDVEIL, we want you to feel confident when shopping for lighting. If something isn't right with your order, we're here to help.

30-Day Returns

We accept eligible return requests within 30 days of delivery. To qualify, items must be unused, in their original condition, and returned with their original packaging and accessories.

Please contact us before returning any item to receive return instructions. Items returned without prior authorization may experience processing delays.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. Include your order number and clear photos or videos showing the issue, along with the packaging where possible.

After reviewing your request, we will work with you to determine an appropriate solution, which may include a replacement or refund. Please do not return the item before receiving instructions from our team.

Return Shipping Costs

For approved returns due to a change of mind or personal preference, customers are responsible for return shipping costs, where permitted by applicable law.

If an item arrives damaged, defective, or incorrect, please contact us before arranging a return. We will review the issue and explain the appropriate solution and shipping arrangements.

Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to your original payment method. The time it takes for the funds to appear depends on your payment provider.

Any applicable fees or deductions will be explained before the return is finalized, where permitted by applicable law.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will check the order status and confirm whether cancellation is possible.

Once an order has entered processing, been prepared for dispatch, or shipped, cancellation may no longer be available. If cancellation is not possible, our 30-day return policy may apply, subject to the return conditions above and applicable law.

Exchanges

Exchanges are subject to product availability and return eligibility. If your item arrives damaged, defective, or incorrect, please contact us so we can review the issue and discuss an appropriate solution.

Contact Us

For return or refund assistance, please visit our Contact page or email us at the customer service address listed there. Include your order number and a brief description of the issue so we can assist you more efficiently.

Please keep the original packaging until your concern has been resolved.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

Thank you for choosing LINDVEIL.