Shipping policy

At LINDVEIL, we want your lighting to arrive as smoothly as possible. We offer complimentary standard shipping on all orders, with clear delivery expectations and tracking information when available.

Free Shipping

Enjoy free standard shipping on all orders. No minimum purchase is required. Any shipping options or charges that differ from our standard shipping offer will be clearly displayed at checkout.

Order Processing

Orders are processed after payment has been successfully confirmed. Processing times may vary depending on product availability and fulfillment requirements. You will receive tracking information by email when it becomes available after your order ships.

Estimated Delivery Time

Most orders are estimated to arrive within 25–40 days after shipment, depending on the destination, product, and shipping carrier.

  • Typical delivery: Approximately 25–30 days.

  • Longer delivery: Some orders may take approximately 35–40 days.

These timeframes are estimates, not guaranteed delivery dates. Customs clearance, public holidays, weather conditions, carrier operations, and other unforeseen circumstances may cause delays.

Order Tracking

Once your order ships, tracking information will be emailed to you when available. Please allow time for the carrier's tracking system to update. If your tracking information has not changed for an extended period, contact us with your order number and we will do our best to assist.

Shipping Address

Please check your shipping address carefully before completing your purchase. If you notice an error, contact us as soon as possible. Address changes may not be possible after your order has been processed or shipped.

Customs Duties and Import Taxes

Depending on your destination and local regulations, customs duties, import taxes, or other fees may apply. Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.

Delayed, Damaged, or Incorrect Orders

If your order is delayed, arrives damaged, or contains an incorrect item, please contact us with your order number and relevant photos or tracking details. We will review the situation and assist in accordance with our applicable store policies.

Contact Us

For questions about shipping or an existing order, please visit our Contact page or email the customer service address listed on our website. We appreciate your patience and are happy to help.